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Community effort gives rural pound something to smile about

July 18, 2014Comments are closed.advocacy, customer service

  You may remember Walgett Pound (NSW) became noticed by their local media last year, for all the wrong reasons – killing a young dog, using a firearm at the local garbage tip. Then, not only defending shooting as an appropriate end for family pets, but choosing to continue to use the method, even as a local […]

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No Kill webinar; getting to No Kill as an animal control center

March 8, 2011Comments are closed.adoptions, attitude, council pound, customer service, No Kill, shelter procedure

I am going to blog out some of the cool webinars and interviews I’ve heard lately. This is from a series of No Kill webinars available for a subscription fee, that is well worth the spend if you are doing any animal advocacy in your community. ‘Getting to No Kill as an animal control center’ […]

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Will 2011 be the year we drop the unhelpful mantras & focus on saving lives?

January 4, 2011Comments are closed.adoptions, advocacy, attitude, cats, customer service, dogs, No Kill, resistance

With the dawning of a new year, we have the chance to reflect on the ideas of the past and take a serious look at what has worked and what hasn’t. It makes sense that things that aren’t working get ditched – though this is often easier said than done. Some of our most unhelpful […]

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No Kill and the belief in abundance

December 2, 2010Comments are closed.adoptions, advocacy, attitude, customer service, marketing, No Kill

When you’re a No Kill advocate, you are faced with a standard patter of protests for why it can’t work in whichever particular instance you’re in; – There are too many pets and not enough homes: all the while puppy farms exist/ breeders breed/ irresponsible people don’t care/ the government doesn’t do something… – No […]

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What are you inspiring in your staff?

August 15, 2010Comments are closed.adoptions, attitude, customer service, resistance

This? Or this? From a WA animal shelter’s ‘Adoption Adviser’; The great offence that these potential adopters committed? To need some support in working to getting landlord approval to have a pet. When people willing to open their hearts and families to a rescue pet feel the only option they have is to lie to […]

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If you’re going to tell people…

June 29, 2010Comments are closed.attitude, cats, council pound, customer service, RSPCA, shelter procedure

… that cats should be indoors, that cats should be registered and desexed by law and that free-roaming cats need to be trapped for their own good; then you can’t say ‘it’s not our job’ when they ask you for help. Sad abandoned cats cause concerns at Quakers Hill (Cat pic) It’s hard to imagine […]

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How the New Zealanders zoomed past us in the race to No Kill

May 23, 2010Comments are closed.adoptions, attitude, cats, customer service, dogs, marketing, No Kill, shelter procedure, volunteers

The New Zealanders might have just overtaken Australia in the race to modernised animal sheltering industry. Over 125 years ago, New Zealand opened its first Society for the Prevention of Cruelty to Animals, or SPCA. Today, proving that even an ‘old’ organisation can lead the way in modern thinking, they have pledged their dedication to […]

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Are Australians really ‘irresponsible’ dog owners?

April 12, 2010Comments are closed.attitude, customer service, resistance

There’s lots of talk lately of licencing schemes for dog owners, to counter high numbers of ‘irresponsible owners’. The Lost Dogs Home recently introduced its own pilot pet ownership licencing scheme, while the RSPCA have been working to bring in ‘responsible dog ownership’ legislation in an effort to reduce the number of dogs abused and […]

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Inefficient council turns people off reporting lost pets

April 5, 2010Comments are closed.customer service, shelter procedure

One of the biggest obstacles to lost dogs being reunited with their owners, is animals not being handed into the pound as soon as they’re found. Worried that the pound will simply euthanase the dog, the finder holds onto the animal. Then, when they are unsuccessful in their search for the owner, they drop the […]

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Michael Linke rocks my socks!

March 26, 2010Comments are closed.adoptions, attitude, customer service, marketing, No Kill, shelter procedure

Check out this CEO Update from the latest RSPCA ACT e-newsletter. Doesn’t it just make you want to dance and sing?! (bolding mine) From the CEO… As CEO people often ask me if it is sad working at RSPCA. My response is always the same, no. RSPCA is a happy, warm and supportive place to […]

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