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attitude

Customer service 101

February 24, 2008Comments are closed.attitude, shelter procedure

Yesterday, I went to the hardware store looking for a door handle. I had the handle with me (which fell off – hooray for old crap houses!)  and I’ve walked up and down every isle looking for a similar one without success. Defeated, I’ve attracted the attention of a staff member and I waved my […]

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It’s too easy to criticize hope

February 22, 2008Comments are closed.attitude

And in the end, cynicism is a lousy strategy.” Seth Godin so simply puts what we in rescue seem to sometimes forget

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The price of convenience

February 21, 2008Comments are closed.attitude, shelter procedure

This morning I at 7.30 in the morning, I was on the hunt for a certain girly item that sometime girls can’t do without (hint: it’s featured in tv commercial with a girl scrambling around the bathroom going through drawers). Since I’m working in the suburbs at the moment, I was seriously struggling to find […]

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Guilt, blame and disapproval; welcome to our rescue!

February 19, 2008Comments are closed.attitude, shelter procedure

If you adopt a dog from me, but aren’t inspired to read a behaviour book or attend a training class, that’s not your fault, it’s mine.   If you’re having a problem with your new pet, but don’t come to me to help you with it, then I’ve let you down.   If you come […]

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