February 22, 2010Comments are closed.customer service, shelter procedure
A council’s animal management department can be a huge asset to its community; working to keep its public safe, offering a service that protects people and their animals and leading the way in compassion. Or it can work against its public, seeing them as an enemy that needs to be coerced with more laws, more […]
Continue readingJanuary 20, 2010Comments are closed.adoptions, attitude, customer service
… From KC Dog blog – Improving Customer Service Imperative to Increasing Adoptions The problems many people have in getting approval to adopt has actually hit the mainstream — and it is becoming a bit of a joke among the general public. Just last week I caught this clip of a comedian talking about the […]
Continue readingJanuary 19, 2010Comments are closed.adoptions, customer service, No Kill, shelter procedure
Blacktown pound’s god-awful ‘bidding’ system is under fire from their local community. Bidding madness riles locals at Blacktown Pound More animals are killed at Blacktown Animal Holding Facility than anywhere else in the state, yet it continues to use an archaic system where people have to bid to rescue a homeless pet. The system allows […]
Continue readingJanuary 13, 2010Comments are closed.customer service, shelter procedure
The annual rush of fireworks-spooked dogs is all we can talk about in January, with a New Years Eve rush and even more predicted from Australia Day; New year sends dogs crackers in Wyndham Lost Dogs Home shelter manager Sue Conroy said 161 dogs were brought into the North Melbourne pound from Thursday, December 31 […]
Continue readingJanuary 5, 2010Comments are closed.attitude, customer service, mandatory desexing, shelter procedure
I’ve blogged about Bill Bruce and the City of Calgary before, but this video although nearly two hours long, is a must see, as every word of it is pure genuis. Bill Bruce is the Director of Animal and Bylaw Services at the City of Calgary, whose animal control department has achieved a +90% level […]
Continue readingDecember 31, 2009Comments are closed.attitude, customer service, marketing
Open for adoptions of course! NHS Open for Pet Adoptions on New Year’s Day On Friday, January 1, Nevada Humane Society will be open for adoptions from 11am to 5pm. In celebration of the new year, the first people who adopt a pet in 2010 will receive special prizes and recognition on our website, both […]
Continue readingOctober 15, 2009Comments are closed.adoptions, customer service
In a great evolution of thinking, rescue groups are now moving away from blaming pet owners for poor shelter performance and and punishing the community by providing ugly shelters with hostile staff, towards a new customer-centric attitude. These community focused approaches lead not only to literally hundreds of thousands of dollars worth free advertising and […]
Continue readingOctober 3, 2009Comments are closed.customer service, marketing, No Kill
PetRescue Team’s video diary from the NDN here: http://bit.ly/18xq76 about 5 hours ago from Tweetie Last tweet from #NDN: Like a little kid whose been to the show I’m overexcited & exhausted. What an amazing event! Thanks to all@ the AWL! 12:59 PM Oct 2nd from Tweetie #NDN: Nathan’s TNR preso was facinating! But the […]
Continue readingSeptember 16, 2009Comments are closed.customer service, marketing
You’ve seen Macy, a black Labrador, on the web after trawling for possible candidates to join your family. You send an email letting the group know you think you’re a great adoption prospect, you’re keen to meet Macy and you’d like to find out how to proceed. Which would you like to get back as […]
Continue readingAugust 30, 2009Comments are closed.attitude, customer service
For years rescue has seen the public as the problem, not part of the solution. However, modern rescuers realise that the way to reduce the number of pets killed in shelters isn’t by criticising, browbeating or coercive laws; but calling on the community to support rescues and save a life. When a family, excited by […]
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