February 22, 2010Comments are closed.customer service, shelter procedure
A council’s animal management department can be a huge asset to its community; working to keep its public safe, offering a service that protects people and their animals and leading the way in compassion. Or it can work against its public, seeing them as an enemy that needs to be coerced with more laws, more fines and convoluted bureaucracy.
And sometimes it sits in the grey area between.
But what is certain amongst all pounds and shelters in 2010 is that the public are informed about, comparing and critiquing their local animal organisation’s performance like never before. Online discussion and the community’s feeling that pets are ‘family members’, combined with the realisation that other countries have made huge advancements in sheltering techniques that save the lives of animals, has lead to pet owners questioning the role of modern animal management. If people feel they aren’t getting the best from their local departments, they’re starting to ask why?
When family pets entering the pound system, fail to make it out alive (especially when the reason they’ve lost their lives are the cost of impoundment fees, paperwork mix-ups or short holding times) distraught pet owners are fighting back. And when they do, they’re taking their message to the masses.
A wandering kitten has caused heartache for the Herbert family after the cat was put down after just a few hours at the RSPCA.
Ms Herbert claimed when she arrived at the shelter she was told her kitten, Lucky, had been put down as there were too many kittens at the shelter.
Ms Bierman received a call from the pound telling her Brindle was there, but despite offering to collect her straight away she was told she couldn’t because Brindle was registered in her former partner Paul Lindley’s name.
The next day, when Mr Lindley went with their children to collect Brindle they were turned away because her microchip details were in Ms Bierman’s name.
Despite being just 30 minutes from closing for the Christmas holiday period, the pound refused to give the children their dog.
…..
After repeated phone calls between Ms Bierman, the pound and animal welfare officers at Frankston Council, Ms Bierman was told on New Year’s Eve that Mr Lindley could collect Brindle.Less than 10 minutes later she received another call from the council to tell her Brindle was dead.
Ipswich City Council Pound did not cross reference with the RSPCA before they put her down otherwise Josephine would have been returned to us. I would have thought the RSPCA would be the first place they would liase with.
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Mount Isa Isa City Council pound has killed a dog who escaped from its owners yard during last Wednesday’s thunderstorm, after taking money from its owner for its release.
The Jack Russell-cross named Biscuit was destroyed despite its owner, Georgie Martin, identifying the dog as hers.
The council has a policy of putting dogs down if they remain unidentified after three days, but Biscuit was not even given that long.
Ms Martin found Biscuit in the pound the day after she went missing.
“She was so happy to see us, but there was nobody there,” she said.
….
“My husband went down there on a Friday and he could see (Jacqueline) in the cage. I rang the pound and asked if I could come get her tomorrow. But because it was Friday, they said I’d have to come get her on Monday,” Jacqueline’s owner said.“I went in to get her on Monday and she wasn’t there.”
The experience of Jacqueline’s family did not go unnoticed, with the story leading to other owners coming forward to sharing their experiences of pets being held to ransom.
While each of these stories are littered with failures – the result is the same. Pets with owners who loved them are dead. It’s worth noting all of these cases have happened in just three months.
Our pets deserve better.
All avenues must be exhausted to keep pets from becoming lost, and when they are, every effort made to reunite them with their families. Whether it’s keeping pets longer, making it easy for people to register their pets through online systems, lost pet databases or promotions highlighting the value of a collar and tag, these stories of heartbreak should serve to re-enforce the notion that impounded pets are nearly always lost family members. Killing a pet who has an owner should be regarded as the ultimate failure of an animal management system, and when it happens pet lovers everywhere have the right to question why.
With stories are being brought into the public domain for discussion, killing is no longer happening behind closed doors. And this new wave of people questioning why the system fails is vital to continuing to improve outcomes for shelter pets.
I refer to the Ipswich story above. There has been significant coverage of this matter in an online forum in which the facts are presented. Pls refer to the below link for the full story:
http://www.dolforums.com.au/index.php?showtopic=189192&pid=4349644&st=120entry4349644
Thanks Andrew!
I had been following the DOL thread (I even commented positively, because I respect you taking the time to contribute), but there are two points that aren’t touched on:
– A member of the public didn’t understand the pound processes involved to find their lost pet.
and
– A young, healthy (and you say rehomable) dog who had an owner, was killed.
The dog didn’t have parvo when she arrived, so regardless of whether she was in the high risk category or not (I suspect not), she was immediately *less* healthy once she entered our care.
The owner made the assumption that the local RSPCA and local animal shelters communicated as to the lost pets reported. Is this an appropriate assumption? Sure.
(Of course working in the industry, we’d know different).
Any time a pet owner fails to be reunited with their pet through lack of knowledge, inefficiencies with our systems or problems with inter-organisational communications; that’s our failure.
Every time a healthy pet gets less healthy in our care, or is killed; that’s our failure.
While a team like yours who are clearly making great inroads and improvements should be commended, it doesn’t take away from the fact that the system, in this instance still failed ‘Joesphine’ and her family.
Brindle’s story has motivated the creation of a new website for LostDogsHope.org.
We’ve been in contact with Sharon who said that after two months without any explanation from LDH her daughter had given up on anyone caring about her losing her lifelong friend.
They want an explanation of how it came to be that LDH refused to return Brindle on Christmas Eve and then killed her on New years Eve.