January 11, 2011Comments are closed.adoptions, council pound, No Kill, shelter procedure
I saw Mitch Schneider speak last year – he wasn’t a ‘rescuer’, but the upper management of animal control. He had realised that treating the community like the enemy and blocking rescue was leaving his pound full. He said “what kind of crap boss am I, if I’m forcing my staff to kill pets, be stressed out and traumatised – when there’s an alternative?”
This interview is awesome.
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This week we hear from an animal control director known for his innovative, yet very common-sense business model for animal control, Mitch Schneider of Washoe County Regional Animal Services in Nevada. His approach serves both the public safety and the welfare of animal, which the traditional model of animal control treats as incompatible.
Schneider was initially skeptical that No Kill could work in Reno, but didn’t want the initiative to fail because of him—you can’t know it won’t work if you have never even tried it. He agreed to try and Reno, Nevada now has one of the highest rates of lifesaving of any community in the United States, saving all healthy and treatable shelter pets, which turns out to be literally 95% of them. His model represents a better future for animal control—one in which animals’ lives are saved, and animal control works collaboratively with the animal rescue community and the animal-loving public, rather than treating them as adversaries. As an added bonus, this results in a cost savings to the taxpayers, better relations with the public and an improved image for animal control, all the while remaining consistent with their public safety mandate.
He is a strong believer in collaboration, but also understands that collaboration isn’t always possible. That was one of the things he sought to change when he became manager of WCRAS. In the past, leadership at animal control refused to work fully and collaboratively with the Nevada Humane Society. Sadly, that is true in many communities around the country, as traditional animal control shelters simply refuse to collaborate with rescuers and animal advocates, throwing away opportunities to save lives.
He has said, “In some ways, I see part of my job as getting out of the way of people who want to save lives.”
Mitch Schneider will be giving a webinar entitled ‘Getting to No Kill as an Animal Control Shelter’ on January 28, 2011 and will also be presenting at the No Kill Conference in Washington, D.C., July 30-31, 2011.
Animal control in Washoe County, Nevada follows a very different business model from any other animal control unit in the country. How did it come to be so different from animal control across rest of the country and what key things set it apart?
My fundamental belief is that one should try to do the right things for the right reason. With that in mind it makes sense to work with all the stakeholders in the community to achieve the best for the community. It’s amazing what you can accomplish when everyone respects one another (even differences) and works together toward a common goal (keep your eye on the ball, so to speak).
Many animal services programs and animal rescue groups focus on the difference in their primary missions; animal services’ focus is public safety and animal rescue groups’ focus is saving animals. By doing so, they often fail to recognize the commonality in their missions and resist working with each other, either intentionally or due to conflicting policies and practices. As a result, some animal services programs may be overlooking a significant opportunity to reduce costs and increase community support.
Compounding the problem, many traditional animal services programs follow an approach that parallels parking enforcement. In some parking enforcement situations, a vehicle is towed and impounded and held until the costs of the towing and impound fees are collected. This makes sense when you have a vehicle that is worth a substantial sum of money. But it doesn’t work quite as well when you’re talking about an animal that, more often than not, has little or no monetary value. This approach to recovering costs of animal services often increases the need for more shelter space and increases the abandonment and death rates, which in turn increases the cost of the program. Additionally, this approach fails to recognize that most people consider pets to be a family member and therefore, the traditional business model does little to garner public support.
To reduce the likelihood of needing a larger shelter facility in the future, at a cost in the millions of dollars, WCRAS policy directs Animal Control Officers to make every reasonable effort to return animals to their owner instead of impounding the animal. In addition to checking the pet for identification (tags or microchips), officers will check lost reports and speak with area residents in an attempt to determine if anyone knows where the animal lives. Besides reducing shelter costs, this policy also reduces animal abandonment and enhances public support. A dog license is promoted as “Your Dog’s Ticket Home”; providing a true benefit for licensing increases voluntary compliance, further reducing shelter needs and the inherent potential for abandonment. In 2009, officers returned nearly 1,000 dogs directly to their owners without impounding them, reducing shelter space needs, stress to the dogs and their owners and reduced shelter staff and supply costs. Upon returning the animal to the owner all laws are enforced and warnings or citations issued as deemed appropriate.
Another traditional practice in animal services that increases abandonment is the policy of not allowing an owner to redeem their pet if they can’t pay all of the fees at the time of redemption. Continuing to hold the animal until all of the fees are collected simply increases the redemption fees for the pet owner and increases the need for greater sheltering space, reduces public support and increases abandonment and the [kill] rate and associated costs. To address this issue, Washoe County has established a billing system, which is only used with supervisor permission to ensure that this option is offered as a last resort; unpaid bills are turned over to collections.
Disclosure of statistics is an area that requires some mention. It’s not uncommon for agencies to be reluctant to publish their statistics. However, WCRAS feels that by publishing detailed statistical information citizens can see the problems that need to be addressed within the community; this type of transparency can also help in gaining the trust of the animal rescue groups.
