Push up stairs

I’ve just watched a delivery man push a photocopier up two flights of stairs.

This guy has walked in, seen stairs and instead of speaking to someone, he’s said to himself “I can’t believe these people – don’t they know how hard my job is?”…huff… puff… grumble….

The bad news for him is that – if he’d asked – I’d have shown him our lift.

I know your last customer was a moron. I know that you see people make the same mistakes over and over, that you’ve got a job that’s hard and you feel unappreciated. But why are you blaming me? I’ve never met you before!

When serving your clients, you need to treat each as an individual. Give each of them a chance to impress you. You have to do this, or you’re going to hate everyone.

And you might feel foolish when no one tells you about the lift.